Decision of Queuing Models and Layout Design at a Gas Station

Objectives: This study aims to analyze the accuracy of queuing models and application layout design at gas station in Ngasinan Wonosobo, Indonesia. Fuel service providers are encouraged optimize space as number motorized vehicle customers grows. The focus attention management is not only on model, but also that acceptable adequate for customers, particularly motorcycle riders who use Pertalite. will look how simulate a realistic queue provide user-friendly anyone interested stations.Methodology: object this was motorcyclist doing Pertalite refueling. types data used quantitative qualitative data, so classified mixed methods. Purposive sampling utilized method study, which non-probability strategy. analytical descriptive analysis Multi-channel-Single phase (M/M/S) model.Finding: findings indicate long queues can interfere with activities other facility users station. identifies need neat by utilizing service-scape station.Conclusion: Although system performs well afternoon, results show total length vehicles does exceed line, ensuring obstruct paths. Recommendations explored model future.